I’m kind of busy, and negligent in posting here, but I simply couldn’t resist starting this discussion. We touched on it a while back, and it pushes a lot of my buttons. I think it lies behind most disagreements. (All disagreements on this site, because we assume honesty.)
Based on her work, and that of others, Tavris shows three ways that different people can present conflicting narratives of the same event—not because any of them are lying, but because they are presenting what she calls “honest false testimony.” That is, their views of what really happened aren’t made up, but are tinged by several factors that makes them believe they are telling the truth.